You can return your purchase item at least 2x24 hours since receive your product.
● Return and Exchange products are only acceptable and will be charged by Fatih Indonesia if the mistakes were made by Fatih Indonesia.
● Exchange size can be done if the size received is too small. Then, it can be done if the stock size is still available.
● Customers should return the products in appropriate condition (brand tag still attached, unused and secure wrapped as when the product was first received by customer) any suspicious damage will be charged to customers.
● Customers should show the invoice/payment receipt and the cost of shipment during this process will be subjected to customers.
● The Online Shopping product can only be exchange for products from the same collection or other products at the same price.
● We will process the Return and Exchange at least 7x24 hours during working days and hours (Monday - Friday, 9AM to PM and Saturday, 9AM to 12 AM) via WhatsApp of Fatih Indonesia.